Salesforce implementation for a fintech company

Challenge

The Customer is an Indian fintech startup, which is using technology to extract better value from every transaction. The Customer helps its clients’ to accelerate sales, cut operational costs and delivering a superior customer experience. They are the undisputed leader in providing finch solutions to companies in Fashion, Electronic, Food and Healthcare.


Solution

Socedge was involved in implementing Salesforce service cloud at Innoviti. We also integrated with their internal applications using REST API, OAuth 2.0 and Lightning component framework


Results

The Customer got a reliable application and was able to deliver enhanced collaboration capabilities for users of their platform. As a result they were able to boost client satisfaction and increase the ROI of their services cloud.

Introduction

An Indian fintech company wanted to make use of the latest technology solutions in order to help them achieve scale in their business.

They engaged with us to :

  • Bring in an efficient order tracking and inventory management system
  • Plug leakages in order booking and delivery of POS machines

Technologies Used

Combining growth marketing efforts, we managed to achieve

+20%


Active users access the portal via mobile.

75%


Active users on a monthly basis.

Other Casestudies

Strategize, design, build: We’re here to partner on your next project.

Get In Touch